FAQ

Extracting physical goods & shipping fee from the tier

QUESTION: I would like to order the PIRATE EDITION – mostly to support you with 80 bucks, but do not wish to receive any physical product (download only) – and hence I would not like to pay any shipping fee. Is that possible?

ANSWER: Well, it’s very easy to arrange – just use United States there in shipping address (in the lower block “Shipping address (if different)”, but not in your “Mailing Address” form field!), and system will use zero for shipping. And don’t forget to mention about your correction there in “Additional information” form while check out, just to remind us later about your adjustment 🙂

Which button should I press to pay?

QUESTION: I’m trying to order one COMPLETE BUNDLE and there is an add to cart function and below that theres a pay through paypal option. I remember when you released the OST a while ago you said to use paypal and not the actual checkout site

ANSWER: Currently we use 3 different apps for different methods of ordering, which all use PayPal as a payment system:

1) Digital downloads solution – it has a fixed price and generates special link to download your item after check out procedure. OST has been realized through this digital downloads model. You have to use big orange button “Check out with PayPal”

2) Tier and bolt-on ordering – it has a fixed price, shipment price (sensitive to the shipping address/ country) and you can collect items in your shopping cart, doing check-out once for multiple items. You have to use ADD TO CART button for this

3) “Buy Now” button in the bottom of page – this is an analogue of Donation. It has no fixed price, it has a special field, where you can type any number you’d like to give us for this game development. It doesn’t link to any tier and prize, it’s just you extra pledge to the project with no rewards.

How to donate out of any rewards tier

QUESTION: Your game looks incredible and I would like to donate you my bucks asking no rewards for that. This would let you get more money for the game itself. How could I do this?

ANSWER: Well, we sincerely appreciate such contribution. It’s very easy to arrange. Select ANY tier – it doesn’t matter in this case. There is a “Buy Now” button in the bottom of page – this is an analogue of Donation. It has no fixed price, and you can type any number you’d like in check out form to give us for this game development. It doesn’t link to any tier and prize, it’s just you extra pledge to the project with no rewards. HERE you can find detailed instruction step by step of how to do this.

REWARDS COMPARISON SPREADSHEET

You can compare rewards by category:

BRAVE SPACERS category (tiers from $20 to $80)

CAPTAIN LOUNGE category (tiers from $100 to $250)

STELLAR LEAGUE category (tiers from $500 to $10 000)

Full rewards spreadsheet is located HERE

*** Early backers (who pledged before Nov 2012) can check their set of rewards HERE (if you pledged before Nov 2012) and HERE (if you pledged before Oct 2013)

 

If you didn’t find an answer, or you still have questions, please don’t hesitate to contact us by using contact form below.

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